Shipping policy

Shipping Policy

Introduction

Rising Player Pharmaa Private Limited is committed to delivering pharmaceutical products in a safe, timely, and efficient manner. This Shipping Policy outlines the terms and conditions related to order processing, shipping, and delivery of products.

By placing an order with us, you agree to the terms mentioned in this policy.

Order Processing Time

  • All orders are processed within 1–3 business days after order confirmation and payment verification

  • Bulk, franchise, or manufacturing orders may require additional processing time depending on quantity and customization

  • Orders are processed only on working days (Monday to Saturday)

Shipping & Delivery Time

  • Estimated delivery time is 3–7 business days depending on the delivery location

  • Remote or rural areas may require additional time

  • Delivery timelines may vary due to external factors such as weather conditions, logistics delays, or regulatory checks

Shipping Charges

  • Shipping charges may vary depending on order quantity, location, and delivery mode

  • Charges will be communicated at the time of order confirmation

  • Free shipping may be offered on selected bulk or promotional orders

Delivery Partners

We work with reliable logistics and courier partners to ensure safe and timely delivery of products across India.

Order Tracking

  • Once your order is dispatched, tracking details will be shared via SMS, email, or WhatsApp (if applicable)

  • Customers are responsible for tracking their shipment using the provided details

Packaging & Safety

  • All pharmaceutical products are packed securely to maintain product integrity and safety

  • Special care is taken to ensure proper handling during transit

Delivery Attempts

  • Our delivery partners will attempt delivery at the provided address

  • In case of failed delivery due to incorrect address or unavailability of the recipient, re-delivery may be attempted or additional charges may apply

Delays in Shipping

While we strive to deliver orders on time, delays may occur due to:

  • Natural disasters or unforeseen circumstances

  • Transport or logistics disruptions

  • Government regulations or restrictions

Rising Player Pharmaa will not be held liable for delays caused by such external factors.

Risk & Ownership

  • Ownership of products transfers to the customer once the order is delivered

  • Any damage or loss after delivery will not be the responsibility of the company

Incorrect Address

Customers must provide accurate and complete shipping details.
We are not responsible for delays or losses caused due to incorrect or incomplete addresses.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

  • Notify us within 48 hours of delivery or expected delivery date

  • Provide proper proof such as images or tracking details

  • Our team will investigate and provide a suitable resolution

International Shipping

Currently, we primarily operate within India. For international orders, customers are advised to contact us directly for availability and terms.

Contact Us

For any shipping-related queries or assistance, please contact us:

Rising Player Pharmaa Private Limited

📧 Email: info@risingplayerpharmaa.com
📞 Phone: +91 9634960005
📍 Address: India

Our support team will respond within 24–48 business hours.