Refund policy

Introduction

At Rising Player Pharmaa Private Limited, we strive to ensure the highest level of quality, safety, and customer satisfaction in all our pharmaceutical products and services. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are processed.

By placing an order or engaging in business with us, you agree to the terms mentioned below.

Nature of Products

As we deal in pharmaceutical and healthcare products, returns and refunds are subject to strict quality and safety guidelines. Due to the sensitive nature of medicines, we do not generally accept returns once the products have been delivered and accepted by the customer.

Eligibility for Return

Returns may only be accepted under the following conditions:

Products received are damaged, defective, or broken at the time of delivery

Incorrect product has been delivered

Product packaging is tampered with or compromised

Short supply or missing items in the order

To be eligible for a return, the issue must be reported within 48 hours of delivery with proper proof such as images or videos.

Non-Returnable Conditions

We do not accept returns in the following cases:

Change of mind after purchase

Products used, opened, or partially consumed

Improper storage or handling by the customer

Expiry-related issues after delivery

Orders placed under special discounts or promotional offers

Return Process

To initiate a return request, please follow these steps:

Contact our support team via email or phone within 48 hours of delivery

Share order details along with images/videos of the issue

Our team will verify the request and approve/reject based on policy

If approved, instructions for return or replacement will be provided

Refund Policy

Refunds are processed only in the following cases:

Product is not available after order confirmation

Return request is approved after inspection

Order cancellation (before dispatch only)

Refund Method

Refunds will be processed via the original payment method or bank transfer

The process may take 5–10 business days depending on banking procedures

Replacement Policy

In case of damaged or incorrect products, we may offer a replacement instead of a refund. Replacement will be initiated only after verification and approval by our quality team.

Order Cancellation

Orders can be cancelled only before dispatch. Once the order is shipped, cancellation requests will not be accepted.

Shipping Charges

Shipping charges are non-refundable unless the return is due to our error

In case of approved returns, the company may bear or guide the return shipping process

Quality Assurance

All products supplied by Rising Player Pharmaa undergo strict quality checks before dispatch. We ensure that products meet industry standards and are delivered in proper condition.

Limitation of Liability

Rising Player Pharmaa shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

Contact Us

For return, refund, or cancellation requests, please contact us:

Rising Player Pharmaa Private Limited

📧 Email: info@risingplayerpharmaa.com
📞 Phone: +91 9634960005
📍 Address: India

Our support team will respond within 24–48 business hours.